By using Dyneti’s scanning technology, Doordash was able to block 97% of fraudulent cards and increase conversion rates resulting in $50M in additional annual revenue
DoorDash is one of the largest food delivery platforms in the world, operating in over 30 countries and generating more than $100 billion in annual revenue. With over 10 million food delivery transactions happening globally each day, the company plays a critical role in the global logistics and food delivery ecosystem.
As Doordash rapidly scaled, it became the prime target of sophisticated fraud rings using stolen credit cards to place fraudulent orders and even cash out through fake restaurant storefronts. To mitigate these attacks, DoorDash relied on traditional fraud prevention methods, account blocks and reviews, deactivations, card blocklists, and automated rules. While these strategies reduced fraud, they often resulted in false positives, blocking legitimate users and introducing friction at a critical moment: checkout. The trade-off? Lower customer satisfaction and higher churn.
To improve fraud detection without sacrificing user experience, DoorDash partnered with Dyneti to implement a more targeted solution: Real-time card scanning powered by deep learning. When a transaction is flagged as risky, users are prompted to scan their physical credit card. This step verifies that:
This approach acts as a lightweight, smart risk-based authentication layer, eliminating bad actors while reducing friction for genuine users.
By integrating Dyneti’s card scanning technology, DoorDash achieved the following results
$15M+ of stolen card fraud stopped on mobile among challenged users
97% of stolen card fraud blocked
$50M in incremental revenue generated as a result of increased checkout conversion
Dyneti’s verification system gave DoorDash the ability to
Quickly adapt to new fraud patterns such as fake restaurant storefronts
“Dyneti stood out with exceptional work ethic, stellar demos, and consistently strong performance, which made it an easy choice to move forward. Their deep expertise, high accountability, and responsiveness built trust quickly. The engineers went above and beyond, even identifying new patterns like fraudsters using fake restaurants to cash out on stolen credit cards. The results spoke for themselves: we blocked nearly all stolen card fraud while improving the experience for legitimate users.”
— DoorDash Executive
